Being influential means that people listen when you talk; your ideas are taken seriously; your opinions matter. Some researchers argue that the ability to be influential is at the heart of getting things done in an organization. But how does one become influential? Leadership, Power and Influence explores the dynamics of influence and making an impact in your organization. It focuses on the mindset, skills and strategies required to be influential. Learn about the 9 Immutable Laws of Influence and how to influence up, down and across the organization. Discover the competencies, tactics and tools that optimize individual and organizational performance and unleash the untapped potential.

Giving and receiving feedback is one of the most challenging skills to master. Giving & Receiving Feedback works with participants to explore the importance of listening as it relates to giving and receiving feedback and identifies the feedback style that works best for them. It will provide an opportunity to actively participate and role-play true-to-life workplace scenarios and learn new techniques for giving and receiving feedback. Participants will leave with new skills they can put into action immediately.

Developing people is one of the most significant ways to constantly improve results. Developing people is about developing their competence and confidence in pursuit of desirable results. The three most significant ways people gain competence and confidence are experience (assignments), coaching, and formal training. The goal of this program is for managers to learn to coach people to increase performance in others.

The main emphasis is lively experiential learning, using material from the lives of the participants. Descriptions of theory are brief and followed by illustrations of concrete examples. Most of the time is spent practicing. Part of that practicing is participants coaching other participants to be more effective coaches. The most effective means of retention of learning is having the learners become teachers.

Managing Difficult Behavior provides participants with a keen understanding of what motivates people and what their underlying needs are. Tools are introduced that will help identify the underlying needs associated with specific difficult behaviors. New techniques to address the behavior in a constructive and non-defensive manner will be explored. Participants will have an opportunity to role-play common situations and to bring their own specific challenges into the workshop. They will leave with a new set of tools and techniques to better equip themselves for handling difficult behavior in a range of workplace situations.

In today's challenging business environment, projects are being initiated with smaller budgets and tighter time lines. Moreover, the criteria for success are far stricter. It is imperative that every project clearly contributes to organizational goals lest it suffer a loss of critical management support. The Project Management 101 workshop shows you how to apply essential project management tools and techniques to deliver projects on time and on budget.