Like it or not, problems occur on a regular basis in all companies. It is important to take a step back, resist jumping to conclusions, and put in place a structured approach as an aid to finding effective solutions. Equally important is good decision making. Good decision making should result in getting the most out of a situation with as little risk as possible. It requires that we include the right people and use a process that encourages participation. Problem Solving and Decision Making blends powerful content with highly interactive experiential learning activities. Current real-life case studies can also serve as the basis for activities and discussion. Participants leave the workshop better equipped to turn problems into opportunities.